Our Privacy Policy
Introduction
This website is owned and operated by Duncan Caravans, by using our website you are agreeing to be bound by this policy, please be aware that from time to time we may change this policy so please ensure you are happy with it before using the website.
Duncan Caravans are committed to protecting your privacy, and we are bound by the Data Protection Act 2018 which is the UK Governments implementation of the General Data Protection Regulation, (GDPR). this policy will explain when and why we collect your personal information, how we use it and how we keep it secure. Any questions regarding this policy or our privacy practices should be sent to: Duncan Caravans, Wishaw Road, Waterloo, Wishaw, North Lanarkshire, ML2 8ES.
Data Protection Act 2018 (GDPR)
Under the Data Protection Act 2018
"Everyone responsible for using personal data has to follow strict rules called ‘data protection principles. They must make sure the information is:
- used fairly, lawfully and transparently
- used for specified, explicit purposes
- used in a way that is adequate, relevant and limited to only what is necessary
- accurate and, where necessary, kept up to date
- kept for no longer than is necessary
- handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage"
For more information on the act please use this link, https://www.gov.uk/data-protection
What data we may collect
Identity & Contact data: - Includes name, invoice address, postal address, email address, loyalty card number, telephone number and social media id.
Image Data: - Includes images recorded on our CCTV for instore visits and still images taken during promotional events.
Transaction data: - Includes, purchase details, order numbers, discounts applied, loyalty rewards earned, payment method, article code of items purchased, quantity of items purchased, description of items purchased, and communications with regards to orders placed.
Financial data: - in store, includes method of payment cash or card, card details are taken and processed using our chip & pin terminals (provided by Worldpay), bank details. Card details and bank details are never stored by Duncan Caravans and never shared.
Financial data: - Online, includes card payment details, these are processed by secure check out by PayPal or WorldPay who do not share these details with us.
Technical data: - includes device details (mobile, tablet or PC), IP address, browser type and version, (Chrome, Explorer, Firefox etc)
Usage data: - includes how you moved around the website, pages you visited, what you looked for, when you visited and location
Communication & marketing data: - Includes how you would like us to communicate with you
How we collect your data
Directly: - You may provide us with Identity & Contact, Transaction, Financial & communication data, by completing contact us forms, enter competitions, sign up to our newsletter, interact on our social media platforms, join our loyalty programme, email us, write to us, telephone us or purchase products instore or online,
Automatically: - When you browse our website we may automatically collect, technical data, usage data and contact data. Contact data is collected when you leave items in a basket without completing a transaction. This data is collected by way of cookies.
Via another party: - we may receive personal technical and usage data about you from third parties including Google, social media platforms like Facebook or Twitter who may provide contact and identity data and financial service providers like PayPal and Worldpay who may provide contact, financial and transaction data
How we may use your data
We must have a lawful reason to process your data, some of those reasons may be
Contractual Duty: - We may process your data in order for us to carry out our contractual obligations to you, to respond to your questions, to allow you to join our loyalty programme, to interact with you following a request for more information on a product or service you may wish to purchase, in order for us to carry out and process your order or purchase including keeping you updated about the status of your order or purchase, to allow us to register your caravan with the relevant body, to allow us to register your product with the relevant warranty provider and in order to complete invoices, credit notes, and business administration.
Legitimate Business Reasons: - We may process your data to effectively run our business, to deal with issues and complaints, in order to send service reminders (this will only be done if we have your express permission), to operate and manage our loyalty programme, to allow product reviews, to improve our customer experience online and in store, to send our newsletter and promotional offers, this will be done with your express permission and it will allow us to properly market our business. Should you wish to stop receiving our service reminders, newsletter or promotional offers you will be able to unsubscribe from the emails, or you can contact us directly.
To comply with our legal obligations: - We may process your datain order to comply with our legal obligations as laid due by statute. The laws of the UK require us to process and store your data, for instance for the correct application and payment of VAT to HMRC.
In order for us to comply with some of these obligations we may require your express permission, if you do not give that permission, we will be unable to complete our obligation and the contract may become void. You have the right to withdraw your permission to marketing material at any time.
How we may share your data
There are occasions where it will be essential to share your data with the other organisations and agencies.
We will share your identity and contact data with delivery and courier partners in order for them to deliver any items ordered online or in store for delivery to you. Your contact, identity and technical data will be shared with our support partners, website and email providers, your contact & identity data may be shared with government agencies like HMRC, we may share your contact and identity data with accountants and auditors in order for us to meet our statutory obligations and we may share your identity and financial data with our banking provider in order for us to make a payment to you.
With your express permission we may have to share your contact and identity data with specific suppliers in order for us to register a product warranty or register a caravan with the relevant body. Also, with your express permission we may have to share your contact, financial and identity data with finance and loan providers to apply for HP or other loan-based product on your behalf.
We have certain legal obligations to help and support law enforcement and government agencies should they require us to do so, we may share your data.
Data Transfer
If you agree to receive our newsletter, service reminders or marketing emails your details will be shared with Mailchimp who process our bulk emails. They are based outside the European Economic Area and as a part of UK-GDPR we must ensure a certain level of protection is in place to protect your personal data.
Therefore, we may transfer your personal data to countries that will provide sufficient protection as approved by the European Commission. If the data is transferred to a US based service provider, they must be part of the EU-US Privacy Shield.
Why we collect your data
Primarily we collect your data in order for us to carry out our day-to-day business and fulfil our obligations to you as a customer or prospective customer. Without this data any potential contract between us maybe void. Data collected will only be used for the purpose it was provided for, and any voluntary data provided for example to receive service reminders can be stopped at any time.
How long we will hold your data
We are required to hold some data for a minimum period, for example UK tax law states we must keep data for a minimum of 6 years. We will only keep your data as long as it is reasonable to do so or until you request, we delete it. Please note however, we cannot delete or destroy data that is required to be held by law for a minimum period.
Your Information rights
You have the right to be informed about the collection and use of your data.
You have the right to access your personal data including the right to request a copy of the data we hold about you. In this case we may request proof of identity and address before fulfilling the request.
You have the right to have incorrect data we hold about you fixed. Please ensure you keep us up to date with changes to your address or phone numbers.
You have the right in some instances to have your data deleted or destroyed.
You have the right to have access to the data at no cost, however we reserve the right to charge a reasonable fee if your request is excessive, repetitive or clearly without merit.
Your right to complain
In the first instance please contact us and we will attempt to resolve any issue you may have. If we are unable to resolve your issue you have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/
Cookies
Our website uses cookies, this is common with most modern websites.
Cookies are small files which are downloaded to your computer or phone to improve the performance and efficiency of the website and to enable some aspects of the website’s functionality. Cookies can collect some statistical data about your browsing and they allow us to deliver a better and more personalised experience.
Cookies fall into different categories based on what they do.
Strictly Necessary
These are essential for the operation of our website; they assist you to navigate the website and ensure its functionality. Without them we cannot guarantee that the website will operate as it should and certain aspects of the site will no longer work. Strictly necessary cookies will not be used to collect marketing data or track your browsing history.
Performance cookies
These cookies collect information about how visitors use our website, and track how many visitors we have had and what pages are viewed. Performance cookies help us to monitor the website for errors and help us improve the user experience, they do not gather any information that can identify an individual.
Functional cookies
These cookies remember previous choices you have made allowing us to improve your browsing experience.
Marketing cookies
Marketing cookies are used to collect information about your visit to our site and they fall in to two types. Persistent cookies will remain on your device for a period of time after you have left the website and session cookies are deleted when you leave the site. Marketing cookies may provide us with information that allows us to target our marketing to individuals who have an interest in particular products or improve our social media profile.
Switching off cookies
Your web browser will allow you to switch off the use of cookies in their settings, if you want to disable cookies, please refer to the help section of your web browser. Cookies on your machine can also be deleted from your device in the settings of your web browser. Please be aware however, that switching off cookies and deleting cookies may result in a loss of functionality of our website.
Google Analytics
Our website uses third party cookies from Google analytics. These allow us to monitor how the website is being used by our visitors and they help us to understand traffic flow. They will monitor how long visitors are on the website and what pages they visit; this data helps us to ensure we are offering content and products that our visitors are looking for.