Delivery
Dispatch Time
Dispatch times may vary depending on the time of year but we will aim to dispatch your order within 2 working days (not including weekends and bank holidays) provided all items are in stock. At time of dispatch, we will send you an email to let you know your order is on its way.
Delivery Times
Due to the vast array of products we offer, and their varying size and weight, we use different methods of delivery. Smaller items will be sent by Royal Mail, larger items will be sent by courier and some items will be sent directly from the manufacturer or distributer. Delivery times may vary dependent on which delivery method is used and your location in the UK. Items are usually received within 48hours of dispatch but may be longer in more remote areas.
Delivery Locations
At this time, we can only offer delivery to the UK mainland, sorry, this is purely down to the cost of carriage to offshore locations. If you live on an island off the UK coast or in Northern Ireland and would like us to get a quote for your order, please email us at shop@duncancamping.co.uk, we will need your order details and full shipping address including postcode. DO NOT INCLUDE any payment card details.
At this time, we cannot offer any international shipping.
We strongly recommend against having your order sent to a caravan park.
Orders paid over the phone must be delivered to the address registered to the card, sorry for any inconvenience this may cause.
Delivery Pricing
Your delivery charge will depend upon the size and weight of your order, the actual fee for delivery will be shown before you checkout.
All Click and Collect orders are free to collect from our store. Please wait until we email you to let you know your order is ready for collection before coming to collect.
Small lightweight items
Standard delivery – Royal mail tracked 48 - £3.95
Medium sized items
Standard delivery – Courier service - £6.95
Bulky heavier Items
Standard delivery – Courier Service £9.95
Some items are only available in store, this may be due to their size, weight or that the nature of the product makes it impractical to deliver.
Please ensure you complete the delivery address and make sure the information is correct, we accept no responsibility for incorrect or incomplete postal addresses and any redelivery cost will be your responsibility.