Before you place your order please read the following:-

1. Online payment security. Rest assured your internet transaction is completely safe and secure.  We offer two on line checkout procedures for your convenience, PayPal or Google Checkout.  If you prefer to use paypal please click the continue button on the check  out page and then select the pay with paypal option.  If you would rather use google checkout this option is shown on the checkout page.  Both methods offer up to date payment processing facilites and security.  The safety of your payment is our first priority.  Your card details are not disclosed to us at any point, they are taken and processed by PayPal or Googles secure servers.

2a. Payment over the phone. We accept most credit and debit cards. We will ask you several security questions about your card so please have your card in front of you when calling to place your order. DO NOT INCLUDE ANY CREDIT OR DEBIT CARD DETAILS IN ANY E-MAILS TO OUR SALES DEPARTMENT. DETAILS WILL BE TAKEN BY TELEPHONE.  Please call 01698 374224 as soon as possible and your payment will be processed.

2b. Cheque. Sorry we no longer accept cheques.

3. Dispatch times. Our average dispatch time of in-stock items (excluding awnings) is 24 hours, however please allow up to 3 working days of receipt of full payment for your goods to be dispatched.  Your goods will be sent by courier or Royal Mail first class recorded delivery depending on the size, weight and value of your order  and should be delivered within 48 hours of dispatch.   We do not deliver to any locations off the mainland, sorry.  Goods ordered on a Friday or over the weekend should be processed on the following Monday, goods can be delivered on a Saturday at an extra charge, please email for a quote.

4.  Postage and Packaging.  We charge a flat rate of £4.95 per order for all goods shipped within the mainland UK. We do not deliver to any locations off the mainland, sorry.

5. Receipt of goods. All goods must be signed for, please check the condition of the goods before signing the carriers receipt. Any damages or shortages must be noted at time of receipt. Any damages or shortages must be notified to Duncans within 24 hours of delivery. We will use two means of shipping depending on the item, smaller lighter items will be dispatched by Royal Mail first class recorded delivery.  Larger, heavier items will be sent via our carriers, Initial City Link. All items will require a signature on delivery. If City Link attempt delivery and  there is no one in then they will return the next day. If there is no one in again they will leave you a card with contact details for you to arrange to collect the goods from their depot.

5b.  Receipt of goods awnings.  Please give an address where there will be someone in.  Due to their size and weight awnings are dispatched using another carrier, and they will not re-attempt delivery without an additional charge.  All goods must be signed for, please check the condition of the goods before signing the carriers receipt. Any damages or shortages must be noted at time of receipt. Any damages or shortages must be notified to Duncans within 24 hours of delivery.

6. Returns. Any goods can be returned to Duncan Camping within 7 days of purchase provided the goods are still unused, in the original packaging and any sealing straps unbroken. Unfortunately, we cannot accept any tents or awnings back which have been pitched. If you wish to return goods simply send the item back to the address on our contact us page with a note giving your name, address and telephone number. Once the goods have been inspected one of our sales department will contact you about your refund. We will refund your original purchase excluding P&P. Return postage is the responsibility of the buyer.

7. Faulty goods. If you discover a fault with your goods please contact our sales department to discuss the problem. If the fault cannot be rectified with the supply of parts then the faulty component must be returned for examination. We reserve the right to examine and repair faulty goods where appropriate.

8. Product development. The product weights, sizes, plans and colours on this web site are given as an indication and are only approximate. Due to the continuous product development carried out by our suppliers, Duncan Caravan & Camping reserve the right to alter specifications and prices at anytime and without prior warning. E & OE.

9.  All prices are inclusive of VAT at the prevailing rate.