Is Shopping With You Secure?
Yes, rest assured your internet transaction is completely safe and secure. Neither us nor anyone else will ever see your credit or debit card details when making your payment online.
How Do I Checkout My Order?
We now offer two online checkout procedures for your convenience; PayPal or WorldPay. Each method offers up to date payment processing facilities and 100% security. The safety of your payment is our first priority. Your card details are not disclosed to us at any point, they are taken and processed by PayPal or WorldPay secure servers.
To make a payment using any of these services simply click the corresponding button at the end of the checkout stage. Look for the 'https' at the beginning of the URL in your browser, or for the secure padlock sign when checking out.
We will never share any of your submitted information with any third parties whatsoever.
I'm Still Not Sure - Can I Pay Over The Telephone?
Yes, you can. If you're not happy with shopping online with your credit or debit card then we will gladly take your payment over the phone. Just follow the checkout procedure through as normal, but when it comes to selecting your preferred payment method just click the 'Pay over the phone' option instead. Then call us on 01698 374 224 to make your payment.
We will ask you several security questions about your card so please have your card in front of you when calling to pay for your order. Please do not include any credit or debit card details in any emails to our sales department.
Do You Store My Details?
The only details we keep on record here are that of your order, your name, and your address, plus the information you submitted to fulfil your order at the checkout stage. We keep this information so that we have a record of your order with us, but we will never use it for any other purpose other than fulfilling your order with Duncans Caravan & Camping.
Please note that we DO NOT store credit or debit card information.
How Can I Reserve and Collect My Order?
Any order you make with us online can be collected from our showroom if you are local to the area and would prefer not to pay for delivery. We are happy to let you collect the order at your convenience, but please be aware of our showroom opening times which you can find listed here.
To reserve and collect, simply add the items you wish to purchase to your shopping cart as normal, and then select 'Collect in Store' from the dropdown list under 'Select a Delivery Method'. Any delivery charges will then be waived and you can continue with paying for your order.
Once your order has been paid for please contact us on 01698 374 224 as soon as you can. We can then arrange a time and date for your order to be picked up.