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Delivery Details & Returns Information

Delivery Prices and Dispatch Times
Duncans Caravan & Camping only deliver to mainland United Kingdom addresses at this time, and all orders are sent via either first class Royal Mail (small items) or by our courier.

A flat rate fee of just £6.95 on all orders, regardless of size.

Your order will need to be signed for, so please make sure there is someone available to receive it. Our average dispatch time of items in stock (excluding awnings) is 24 hours, however please allow up to 3 working days of receipt of full payment for your goods to be dispatched.

We aim to deliver all orders within 48 hours from dispatch.
Receiving Your Order
Receipt Of Goods

All goods must be signed for. Please check the condition of the goods before signing the carriers receipt. Any damages or shortages must be noted at time of receipt. Any damages or shortages must be notified to Duncans Caravan & Camping within 24 hours of delivery. We will use two means of shipping depending on the item, smaller lighter items will be dispatched by Royal Mail first class recorded delivery. Larger, heavier items will be sent via our carriers.

All items will require a signature on delivery. If our couriers attempt delivery and there is no one in then they will return the next day. If there is no one in again they will leave you a card with contact details for you to arrange to collect the goods from their depot.

Receipt Of Awnings

Please give an address where there will be someone in. Due to their size and weight awnings are dispatched using another carrier, and they will not re-attempt delivery without an additional charge. All goods must be signed for, please check the condition of the goods before signing the carriers receipt. Any damages or shortages must be noted at time of receipt. Any damages or shortages must be notified to Duncans Caravan & Camping within 24 hours of delivery.
Our Returns Policy
Returning An Order

Any goods can be returned to us within 7 days of purchase provided the goods are still unused, in the original packaging and any sealing straps unbroken. Unfortunately, we cannot accept any tents or awnings returned which have already been pitched. If you wish to return goods simply send the item back to the address on our contact us page with a note giving your name, address, and telephone number. Once the goods have been inspected one of our sales department will contact you about your refund. We will refund your original purchase excluding P&P. Return postage and returning your items is the responsibility of the buyer.

Faulty Goods

If you discover a fault with your goods please contact our sales department to discuss the problem. If the fault cannot be rectified with the supply of parts then the faulty component must be returned for examination. We reserve the right to examine and repair faulty goods where appropriate.

Distance Selling Regulations

This gives protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:
  • The right to receive clear information about goods and services before deciding to buy
  • Confirmation of this information in writing
  • A cooling off period of seven working days in which the consumer can withdraw from the contract
  • Protection from credit card fraud
The cooling off period does NOT apply to products customised to the buyers specification. Any products ordered that are personalised or customised in any way may not be returned.